Frequently Asked Questions
Everything you need to know about our handcrafted collections and shipping policies.
What materials are used in Starling Jewelry pieces?
We use high-quality materials including 14k and 18k gold plating, sterling silver, and ethically sourced gemstones. Each product page provides a detailed breakdown of the specific materials used.
How should I care for my jewelry to prevent tarnishing?
To maintain the brilliance of your pieces, avoid contact with water, perfumes, and lotions. Store your jewelry in a cool, dry place, preferably in the Starling pouch provided with your order.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that for hygiene reasons, earrings are final sale unless they arrive damaged.
Can I track my order once it has been shipped?
Yes, once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.
Do you offer a warranty on your products?
We stand by our craftsmanship. Starling Jewelry offers a 6-month limited warranty covering manufacturing defects. This does not cover accidental damage or natural wear and tear.